Terms and Conditions of 36tvip — Terms of Use

For the purposes of interpreting these Terms and Conditions, the following terms have the meanings set out below when used in reference to the 36tvip:

• "Platform" — the website 36tvip.net, its subdomains, web applications, and all services made available through it.
• "Player" or "User" — any individual who creates an account and uses the services of 36tvip.
• "Account" — the individual profile registered by the player on the 36tvip, accessible via email and password.
• "Real Balance" — the amount in BRL deposited by the player and available for bets and immediate withdrawals.
• "Bonus Balance" — promotional credits granted by the 36tvip subject to rollover requirements before they can be withdrawn.
• "Rollover" — the requirement that the bonus balance be wagered a set number of times before it is converted into real balance eligible for withdrawal.
• "KYC" (Know Your Customer) — the player identity verification process required before withdrawals above a certain amount.
• "Pix" — an instant payment system regulated by the Central Bank of Brazil, available for deposits and withdrawals at 36tvip.

Access to and use of 36tvip is restricted to individuals who cumulatively meet all of the following requirements:

• Be at least 18 years of age on the date of registration.
• Be a resident of Brazil or have legal authorization to use online entertainment services in the country where you are located.
• Not appearing on any voluntary or compulsory self-exclusion list for gambling platforms.
• Have full legal capacity to enter into binding contracts under Brazilian law.

At the time of registration, the player must provide truthful, accurate, and up-to-date information, including full name, CPF, date of birth, valid email address, and mobile phone number. The 36tvip reserves the right to request supporting documents at any time to verify the information provided.

Account registration by anyone under 18 is strictly prohibited. The 36tvip takes active measures to prevent underage access and may require age verification before allowing deposits or releasing withdrawals.

The player is solely responsible for the security of their login credentials for their account on the 36tvip — login credentials, password, and any authentication codes. Sharing access credentials with third parties is prohibited and releases the 36tvip of liability for unauthorized access resulting from the user's own negligence.

If unauthorized access is suspected, the player must immediately notify the support team at 36tvip via live chat or by email. Once notified, the platform may temporarily suspend the account pending investigation.

The 36tvip may suspend or close accounts that show suspicious activity, violations of these Terms, or irregularities in financial transactions. Where possible, the player will be notified in advance and will have the right to contest the decision through Portuguese-language support.

The 36tvip accepts deposits exclusively through Brazilian payment methods. Available methods include:

• Pix — instant, available 24 hours a day, 7 days a week, including national holidays.
• Boleto bancário — credited within 1 business day after payment.
• Credit and debit card — from the major card brands accepted in Brazil.
• PicPay and Mercado Pago — processed immediately upon confirmation.
• TED Transfer — for accounts with major Brazilian banks (Nubank, Itaú, Bradesco, Banco do Brasil).

The player warrants that the funds deposited at 36tvip are of lawful origin and belong to you. Deposits made using payment methods not registered to the account holder may be held for verification. The 36tvip does not accept third-party transfers.

All amounts are processed in Brazilian Reais (BRL). No other currency is accepted on the platform. Any currency conversion carried out by the player's bank is the sole responsibility of the player and their bank.

The 36tvip processes real-balance withdrawals quickly and with no platform fees. The primary and recommended method is Pix, with an average processing time of 3 minutes after the request is submitted.

• Minimum withdrawal: R$ 20.00.
• Pix withdrawals are processed 24 hours a day, 7 days a week, regardless of business days or public holidays.
• The Pix key used for withdrawals must be registered to the same CPF as the account holder at 36tvip.
• TED withdrawals may take up to 1 business day for bank processing.

The 36tvip may request identity documents (KYC process) before processing withdrawals above a certain amount, or in cases where verification is required under its compliance policy. The process is handled by support in Portuguese and is typically completed within a few hours.

The 36tvip reserves the right to carry out additional checks on withdrawals that display unusual patterns, such as repeated requests for amounts close to the minimum within short time intervals, or withdrawals made immediately after deposits with no gaming activity. These checks are designed to protect the financial system and players alike.

The 36tvip offers periodic promotions for new and active players. Each promotion has its own specific terms communicated at the time of the offer — including rollover, expiry period, eligible games, and maximum bonus amount. By activating a promotion, the player confirms they have read and agreed to the specific terms of that offer.

General rules that apply to all bonuses and promotions at 36tvip:

• Each promotion is valid for one account per CPF and per residential address. Creating duplicate accounts to claim multiple bonuses is considered abuse and is subject to Section 8 of these Terms.
• The 36tvip uses real-money balance first for wagers. Bonus balance is only used once the real-money balance has been depleted, unless the specific promotion terms state otherwise.
• Bets placed with bonus balance on markets with very low odds (below 1.50 in Sports Betting) or on ineligible games may not count toward completing the rollover requirement.
• The 36tvip reserves the right to modify, suspend, or end any promotion with reasonable prior notice published on the platform.
• Unused or unqualified bonuses that expire within their validity period are automatically cancelled.

The 36tvip offers Sports Betting — covering Brasileirão Série A, Copa do Brasil, Copa Libertadores, Premier League, and other leagues — as well as a casino featuring slots, roulette, poker, crash games, and progressive jackpots. The specific rules for each game type are displayed directly within the platform interface.

The following conditions apply to Sports Betting:

• Bets are confirmed when the player clicks "Confirm" or the equivalent on the bet slip. Once confirmed, a bet cannot be cancelled, except in cases where the Cash Out feature is available.
• In the event of a sporting event being cancelled or postponed, bets are settled in accordance with the rules specific to that sport, which may include a full refund or settlement based on the partial result available.
• The 36tvip reserves the right to correct odds that were communicated due to an obvious error (typographical or system error) prior to the settlement of affected bets.
• Bets in which collusion, match-fixing, or insider information is identified will be voided and the amounts involved will be investigated.

For casino games, all titles available on the 36tvip use a certified RNG (random number generator) audited by independent testing bodies. The RTP for each game is published on its respective page. Previous session results have no bearing on future sessions — each round is statistically independent.

The following are expressly prohibited on the 36tvip the following conduct, without prejudice to any other actions that violate applicable Brazilian law or good-faith contractual obligations:

• Opening or using more than one account per individual (duplicate accounts).
• Providing false, incomplete, or third-party information during registration or any verification process.
• Using the platform for money laundering or any other illegal activity.
• Use of automated software (bots), scripts, or third-party tools that alter the platform's normal behavior or provide an unfair advantage over other players.
• Systematic abuse of promotions — including creating accounts in third parties' names to claim multiple welcome bonuses.
• Collusion between players at poker tables or other games with a competitive component available on the 36tvip.
• Any attempt at unauthorized access to the systems, servers, or databases of the 36tvip.

The 36tvip makes a public commitment to responsible gambling. The platform is an entertainment service for adults — not an investment strategy, not a financial solution. Gambling should be an enjoyable activity carried out within healthy financial and emotional limits.

The 36tvip provides the following self-control tools, accessible by the player at any time:

• Deposit limits — set a daily, weekly, or monthly limit. Reductions take effect immediately; increases are subject to a 7-day waiting period.
• Temporary Break — suspend account access for 24 hours, 7 days, or 30 days without requiring a reason.
• Permanent Self-Exclusion — request permanent account closure through the support team at 36tvip. This process is immediate and irreversible.
• Full history — access the detailed record of all bets, deposits, and withdrawals made on the platform.

For guidance on problem gambling and specialized support resources, visit the Responsible Gambling of 36tvip. Support can also guide you through the self-control tools available via 24-hour chat.

The processing of personal data by the 36tvip is governed by the General Data Protection Law (LGPD – Law No. 13.709/2018). By registering, the player consents to the collection and use of their data for the purposes described in the Privacy Policy of 36tvip, which forms an integral part of these Terms and Conditions.

The data collected includes, but is not limited to: full name, CPF, date of birth, address, email, mobile number, browsing data, and financial transaction information. This data is used to:

• Provision of online entertainment services by the 36tvip.
• Identity verification and fraud prevention.
• Compliance with legal and regulatory obligations.
• Communication about platform promotions and updates (with the option to unsubscribe at any time).

Under the LGPD, players have the right to access, correct, delete, and port their personal data. Data-related requests should be directed to 36tvip or by email at privacidade@36tvip.net.

The 36tvip is not responsible for financial losses resulting from the outcome of bets or games played on the platform, as those outcomes are determined by certified RNG or by real sporting events, without any interference from the platform.

The platform at 36tvip is provided "as is". While the technology team works continuously to ensure high availability, 36tvip does not guarantee that the service will be free of interruptions, delays, or technical errors at all times. In the event of a technical failure that directly affects active bets, the 36tvip will take the necessary steps to refund the amounts involved, assessed on a case-by-case basis.

The 36tvip is not responsible for failures in internet connections, devices, or other factors outside the platform's control that may impact the player's experience.

The 36tvip reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated to players at least 7 days in advance via the registered email address and/or a prominent notice on the platform.

Continued use of the platform after changes take effect constitutes acceptance of the new terms. If a player does not agree with the changes, they may close their account before the effective date without penalty — provided there is no pending bonus balance with an outstanding rollover.

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil, including the Consumer Protection Code (Law No. 8,078/1990), the General Data Protection Law (Law No. 13,709/2018), and other regulatory rules applicable to the online entertainment sector in Brazil.

Any disputes arising from the interpretation or enforcement of these Terms that cannot be resolved amicably through 36tvip shall be submitted to the jurisdiction of the Court of the District of São Paulo, State of São Paulo, with express waiver of any other jurisdiction, however privileged it may be.

The 36tvip encourages players to bring any questions, complaints, or disputes to the Portuguese-language support channel first, available 24 hours a day. The vast majority of issues are resolved quickly without the need for formal proceedings.