1. Home
  2. Frequently Asked Questions
Help Center · 24h Support · Brazil

Frequently Asked Questions at 36tvip — Get Your Questions Answered

Here you'll find the most common questions from Brazilian players about registration, Pix deposits, withdrawals, bonuses, Brasileirão betting, slots, and much more. If you don't find the answer you're looking for, English-language support is just one click away.

Create My Account I already have an account
Official License
SSL 256-bit
24/7 Support
Instant Pix
LGPD Compliance

Everything You Need to Know About 36tvip

The 36tvip was built for Brazilian players — and that includes a comprehensive help center fully available in English. On this page you will find straightforward answers about how every part of the platform works: from registration and KYC approval, to your first Pix deposit and withdrawal landing in your account, plus how bonuses work, Brasileirão odds, slots rules, and how to use the responsible gambling tools.

Questions are organized by category to make browsing easy. Use the search bar above to find a specific topic, or click the category tabs just below to filter the content. If you still can't find what you need, the 36tvip is available 24 hours a day via live chat — with real human support in English, no automated bots.

We update this page regularly as new features are added to 36tvip — so if you're an active player, it's worth checking back from time to time to stay up to date with everything the platform has to offer.

Tip: Most questions about deposits, withdrawals, and bonuses can be answered in under 2 minutes by reading the responses below. For issues specific to your account, the live chat support team responds in seconds.

60+
Questions answered on this page
24/7
Live human support in English
<30s
Average chat response time
3 min
Average Pix withdrawal processed in

Didn't find your answer? The 36tvip live chat 36tvip is available 24 hours — click the support icon in the corner of the screen or reach us by email at suporte@36tvip.net.

Most Searched Help Topics

Select a category or use the search above to find your answer

Registration & Account

How to create your account on 36tvip, age requirements, identity verification (KYC), updating your details, and recovering account access. Everything about the registration process, step by step.

Deposits & Withdrawals

Available methods at 36tvip, minimum deposit and withdrawal amounts via Pix, boleto bancário, credit and debit cards — processing times, fees, and what to do if a transaction runs into an issue.

Bonuses & Promotions

How does the welcome bonus at 36tvip, what rollover is, how to track your progress, which games are eligible, and how to claim reload and weekly cashback promotions.

Games & Betting

Questions about slots, roulette, poker, crash games, Brasileirão and Libertadores betting, MMA/UFC, and e-sports at 36tvip — how odds work, live betting, and available market types.

Security & Privacy

As a 36tvip protects your data, what 2FA is, how to spot fraud attempts, the privacy policy in line with the LGPD, and what to do if you suspect unauthorized access to your account.

Responsible Gambling

Self-control tools available at 36tvip, such as setting deposit and loss limits, activating a temporary pause and self-exclusion — and where to find professional help in Brazil if you need it.

Full Questions & Answers

Click a category to filter, or view all questions at once

Registration & Account

Yes, creating an account at 36tvip is completely free — there are no registration fees or monthly charges. The process takes under 3 minutes and is done 100% online: just enter your full name, CPF, date of birth, email address, and mobile number, create a password, and accept the Terms and Conditions. That's it — your account is ready. You only need to make a deposit when you're ready to start playing. The minimum deposit is R$ 10.00 via Pix.

No. The 36tvip strictly allows one account per individual — one registration per CPF, per address, and per primary device. Duplicate accounts are automatically flagged by the anti-fraud system and closed, with any bonus balances retained in accordance with the Terms and Conditions. If you've lost access to an existing account, contact support via 24-hour chat to recover it — do not create a new account.

No documents are required to create an account. Identity verification (KYC) is requested before withdrawals above a certain amount or in compliance-related cases. When that happens, the 36tvip will request a photo of your ID (national ID card or driver's license) and a selfie via email for verification. The process is usually completed within a few hours and won't prevent you from continuing to play while you wait.

The platform at 36tvip is exclusively for users aged 18 and over. Date of birth is verified at registration and the system automatically blocks underage sign-ups. The KYC process before withdrawals also confirms legal age with an official ID. Accounts identified as belonging to minors after registration are closed immediately.

On the 36tvip login page 36tvip, click "Forgot your password?" and enter your registered email address. You'll receive a reset link within 5 minutes — check your spam folder if it doesn't appear in your inbox. The link expires after 30 minutes. If you don't remember the email you registered with, contact support via 24-hour chat with your CPF and full name so the team can locate your account.

Log in to your account at 36tvip, go to "My Profile" in settings and update the available fields — phone number, address, and contact email can be changed directly. To update your CPF or date of birth — which are identity-linked details — you'll need to contact support via 24-hour chat and provide supporting documentation.

Deposits & Withdrawals

To make a deposit at 36tvip, log in to your account, go to "Wallet" and choose your payment method. Pix is the fastest option — funds hit your account in seconds, 24 hours a day, including holidays. The minimum deposit amount is R$ 10.00. You can also deposit via boleto bancário (up to 3 business days to process), credit or debit card, PicPay, and Mercado Pago.

To request a withdrawal on 36tvip, go to "Wallet" > "Withdrawal", enter the Pix key linked to your CPF, and enter the desired amount. The minimum withdrawal is R$ 20.00. The 36tvip processes Pix withdrawals in an average of 3 minutes — with no platform fee, 24 hours a day, to any Brazilian bank: Nubank, Itaú, Bradesco, Banco do Brasil, and others. Before your first withdrawal, identity verification (KYC) may be required.

Pix deposits at 36tvip are processed automatically within seconds. If your balance hasn't appeared after 5 minutes, check that the Pix was sent to the correct key generated by the platform — each deposit generates a new, single-use key. If your bank confirms the payment but the balance hasn't shown up, contact 36tvip support immediately via 36tvip via 24-hour chat by sending your Pix receipt (including the transaction ID). The team will locate the payment and manually credit your balance within minutes.

The average Pix withdrawal processing time at 36tvip is 3 minutes, but in some cases it can take up to 24 hours — especially if there is a pending identity verification or if the withdrawal went through a security review. Make sure the Pix key you provided is correct and active at your bank. If the withdrawal takes more than 2 hours without reaching your account, contact support via 24-hour live chat or email suporte@36tvip.net with your withdrawal request number so the team can check the status.

The 36tvip does not charge any fees on deposits made via Pix. For Pix withdrawals, there are no platform fees either — the amount you request is exactly what lands in your account. Payment methods such as boleto bancário or credit card may carry third-party processing fees, which will be disclosed at the time of the transaction. The 36tvip believes that the money you win is yours — and doesn't put up obstacles to you receiving it.

The 36tvip accepts all major Brazilian payment methods: Pix (instant, 24h), boleto bancário (up to 3 business days), credit and debit card (Visa, Mastercard), PicPay and Mercado Pago. For withdrawals, the available method is Pix to the key registered under the account holder's CPF — ensuring that funds always go directly to the account owner, with no risk of misdirection.

Bonuses & Promotions

After registering on 36tvip, you have up to 7 days to make your first deposit and activate the welcome bonus. The bonus matches 100% of your deposit, up to a maximum of R$ 500.00. In other words: deposit R$ 200.00 via Pix and receive an extra R$ 200.00 in bonus funds — giving you R$ 400.00 to play with. The bonus is credited automatically to your bonus balance. Check the Terms and Conditions for full promotion details.

The rollover (also known as the wagering requirement) determines how many times you need to bet the bonus amount before you can convert it into real withdrawable funds. At 36tvip, the welcome bonus has a rollover of 30x — this means that if you received a R$ 100.00 bonus, you'll need to place a total of R$ 3,000.00 in wagers on eligible games within 30 days to unlock the balance for withdrawal. You can track your rollover progress directly in your account dashboard.

At 36tvip, slots, Live Casino games, Sports Betting, and crash games are generally eligible toward rollover completion. Certain games with very high RTP or bets placed at very low odds may have reduced or zero contribution to the rollover — these exceptions are detailed in the Terms and Conditions of each promotion. Bets on the Brasileirão, Copa Libertadores, and other sports markets also count, provided the minimum odds requirement is met as specified in the relevant promotion's rules.

Yes. The 36tvip has an ongoing promotions calendar for registered players that goes well beyond the welcome bonus. Recurring promotions include: weekly cashback on net losses, reload bonuses for deposits throughout the week, slots tournaments with BRL prize pools, free bets on Brasileirão matches, and loyalty programs based on playing volume. Promotions available for your account appear in the "Promotions" section after logging in to 36tvip.

If the 30-day window to meet the bonus rollover requirement expires without the target being reached, the remaining bonus balance is automatically removed from your account at 36tvip. Your real balance (from your own deposits and any already-approved withdrawals) is not affected. That is why the 36tvip recommends checking your rollover progress regularly in the account dashboard. If you have any questions about your bonus status, the 24-hour live chat support can clarify things for you in real time.

Games & Betting

At 36tvip, you can bet on the Brasileirão Série A, Copa do Brasil, Copa Libertadores, and dozens of other competitions — with both pre-match and real-time live betting. Available markets include final result (1x2), total goals (over/under), Asian handicap, top scorer, corners, cards, and much more. To place a bet, go to "Football" in the menu after logging in, select the match, choose your market, and enter your stake in BRL. The odds are locked in at the moment you confirm.

The slots at 36tvip are random-spin games provided by the leading suppliers in the global market. Every slot has a published RTP (return to player) — you can check each game's RTP on its info page before you start betting. Progressive jackpots accumulate a portion of every player's bets into a prize that keeps growing until someone wins — amounts in BRL. To play, select a slot in the "Slots" section of the menu, set your bet amount, and click spin. No complex strategy required — results are determined by certified random number generator (RNG) algorithms.

The 36tvip offers Live Casino tables with real dealers streaming in real time, including tables with English-speaking dealers. The catalog features live roulette, blackjack, baccarat, live poker, and other variants. To access them, log in to your account, go to "Live Casino" in the menu, and choose your table. Tables are open 24 hours a day — with a range of betting limits in BRL, from options for casual players to VIP tables with higher stakes.

Crash games are rising-multiplier games where you stake an amount in BRL and must cash out before the multiplier "crashes" — meaning it stops climbing. The longer you wait to cash out, the higher the multiplier applied to your stake, but the risk of a crash also increases. At 36tvip, crash games have minimum bets of R$ 1.00 and each round's outcome is determined by a provably fair algorithm — fully verifiable and transparent. They're fast-paced, high-adrenaline games that are hugely popular in Brazil.

Yes, the 36tvip offers live streaming of a selection of sporting events directly on the platform — including Brasileirão, Copa Libertadores, and other international competitions. To access the stream, you need to have a balance in your account or have placed a bet on the event. Alongside streaming, you can follow real-time match data (score, stats, live odds) to make more informed betting decisions during the game.

Yes. The 36tvip offers betting on a wide range of sports beyond football: MMA/UFC, basketball (NBA and NBB), volleyball, tennis, e-sports (League of Legends, CS2, Dota 2, Valorant), Formula 1, boxing and more. To view all available markets, go to the "Sports" section in the menu after logging in. E-sports markets have been growing rapidly in Brazil and 36tvip covers the major international tournaments with competitive odds.

Security & Privacy

The 36tvip uses 256-bit SSL encryption on all connections — the same standard used by Brazilian digital banks. Your personal and financial data is handled in compliance with Brazil's General Data Protection Law (LGPD). Passwords are stored with cryptographic hashing — not even the internal team can access the original value. The anti-fraud system continuously monitors for unauthorized access attempts and behavioral anomalies, triggering automatic email alerts whenever a login is detected from a new device.

To enable 2FA on 36tvip, log in to your account, go to "Security Settings" in your profile and enable the two-factor authentication option. Once activated, every new login will require a verification code sent by SMS to your registered phone number. 2FA is free and drastically reduces the risk of unauthorized access to your account — the 36tvip strongly recommends that all players enable it, especially if you use the "Remember my login" option on mobile devices.

No. The 36tvip never asks for your password by email, SMS, WhatsApp, or chat — whether proactively or in response to any request. If you receive a message asking for your password or banking details on behalf of 36tvip, treat it as a phishing or fraud attempt. Do not click on suspicious links, do not share any information, and contact official 36tvip support immediately 36tvip via 24-hour live chat to report the case.

Contact 36tvip immediately via 24-hour live chat. Provide details about the incident: the date and time of the suspicious access, whether any wallet transactions occurred, and whether you received any email alerts. The security team will immediately block access to the account and launch an investigation. In the meantime, change your password on any other service where you used the same password. Once you regain access, enable 2FA to prevent similar situations in the future.

The 36tvip does not share CPF numbers, banking details, or sensitive information with third parties for marketing or data commercialization purposes. Information sharing is limited to what is strictly necessary for payment processing (with authorized financial intermediaries), identity verification (with KYC providers), and compliance with legal and regulatory obligations. Everything is handled in accordance with the LGPD. For more details, please consult our Privacy Policy.

Responsible Gambling

Log in to your account at 36tvip, go to "Settings" or "Responsible Gaming" in your profile menu and select the deposit limit option. You can set a daily, weekly, or monthly cap in BRL. Reductions take effect immediately. Increases, however, have a mandatory 7-day waiting period — this protects you from impulsive decisions after a losing streak. If you prefer, the 24-hour Portuguese-language support team can set the limit for you via chat in minutes.

To activate a temporary break at 36tvip, go to "Responsible Gambling" in your settings and choose the period — 24 hours, 7 days, or 30 days. The time-out blocks login and new deposits for the chosen period and cannot be cancelled early. For permanent self-exclusion (minimum 6 months), contact support via 24-hour live chat — the process is immediate and your real-money balance is returned via Pix. During self-exclusion, 36tvip suspends all marketing communications.

Yes. The support team at 36tvip is available 24 hours a day in Portuguese to help you activate any self-control tool — deposit limit, time-out, or self-exclusion — without judgment. For specialized psychological support for problem gambling in Brazil, 36tvip indicates: CAPS (Psychosocial Care Center, available through the SUS across Brazil, free of charge), Disk Saúde: 136 (free, 24 hours) and CVV: 188 (free, 24 hours). Learn more on our Responsible Gambling.

The 36tvip uses multiple layers of protection: date-of-birth verification at registration (automatic blocking of minors), a KYC process with official ID before withdrawals, and an anti-fraud system that monitors usage patterns. Accounts identified as belonging to minors are closed immediately, with the balance returned to the documented legal guardian. If you suspect a minor is using the platform, report it immediately to support via 24-hour live chat.

Didn't Find Your Answer? Talk to 36tvip

English-language support is available 24 hours a day across all the channels below

Live Chat

Human support in Portuguese, available 24 hours a day, 7 days a week — including holidays. Response in under 30 seconds in most cases.

Available now
Email

For questions that require a closer look — such as KYC documents, transaction receipts, or formal self-exclusion requests.

suporte@36tvip.net
This FAQ Page

Over 30 questions and answers covering registration, deposits, withdrawals, bonuses, games, and responsible gambling — available without needing to log in to 36tvip.

Use the search above
Help Pages

Complete documents on terms, privacy, and responsible gaming at 36tvip — with all the rules and policies governing the platform.

Terms and Conditions Privacy Policy Responsible Gambling
All Set to Get Started at 36tvip

Sign Up and Play Now at 36tvip

Now that your questions are answered, it's time to create your account at 36tvip — takes less than 3 minutes. Deposit from R$ 10.00 via Pix and get a 100% welcome bonus to play on Brasileirão, slots, live roulette, and much more.

Create My Free Account I already have an account

+18 · Gamble responsibly · Responsible Gambling · Disk Saúde: 136 · CVV: 188

Português